Delivery & Returns
SUMMARY OF DELIVERY OPTIONS:
UK 1st class delivery: £3.99 by Royal Mail, free when spending £150
Special Next Day Delivery UK (only on request via email sent before 2pm): £7.99 by Royal Mail, signed for package.
Overseas Deliveries (outside of the UK):
Europe: £10.99 by Royal Mail, signed for package. (3-7 working days to Europe)
International (outside of Europe): £15.99 by Royal Mail (10-14 working days to the rest of the world)
We will deliver the goods ordered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that someone is there to sign for, and take delivery of, the goods if a signed for delivery option has been chosen.
All deliveries to overseas addresses will be sent via Royal Mail. Your tracking number will be emailed to you once your order is dispatched: you can check on the status of your parcel at any time by going to the royal mail website and entering your tracking number (alternatively, email us at email@example.com your tracking number and we will chase up your parcel for you).
Deliveries to Europe – £10.99
International Deliveries (outside of Europe) – £15.99. Please note, some more remote locations may take slightly longer than quoted.
Again, parcels will need to be signed for in person so please ensure there will be someone at the delivery address to accept delivery (at home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
RETURNS & EXCHANGES
You are entitled to return any item bought on cocoandkinney.com, for any reason, within 28 days of the date of delivery, and receive a full refund (less any postage / shipping charges).
To return an item, please e-mail firstname.lastname@example.org to receive our return address.
For orders outside of the UK, Coco & Kinney cannot refund any sales tax or customs duties payable.
We request that all items are returned in their original Coco & Kinney packaging and in the condition in which they were received. We cannot accept returned items that have been worn.
We recommend that you use a recorded delivery service (eg. Royal Mail Recorded or Special Delivery) for your own protection.
In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.
We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will not be refunded. Any item returned after the given time period will only be refunded at Coco & Kinney’s discretion.