Coco & Kinney accept returns of any unwanted items within 14 days of purchase (UK) and 28 days (overseas).
All items must be returned unworn in their original packaging with proof of purchase. Please include your name, order number and contact e-mail address within the returned package.
We advise that all returns are sent by Recorded Delivery, as we are unable to take responsibility of any items that do not arrive safely back at Coco & Kinney.
If in the rare occasion your item is faulty, you can request a refund for the postage to send the item back. Once we’ve received your return we’ll send you an email with an update. Returns are usually processed within 7 working days, although during busy periods this may vary.
Refunds will always be processed onto the same debit or credit card used for purchase. Refunds may take up to 5 working days to appear on your card.
For the return address please contact us at firstname.lastname@example.org and we will e-mail you the correct postal address.
We understand that you might have purchased a product recently that has now been put on sale. Unfortunately we cannot refund you the price difference if this occurs.
& CHRISTMAS RETURNS & EXCHANGES
During this busy gifting period, we extend our returns policy to make life easier.
For any orders placed in November and December, you have 14 days from Christmas day to return it to us. If the gift is not right or you require a different size ring, we can of course do this.